Terms of Service

1. Agreement to Terms

By accessing our website at webcardiff.co.uk or engaging our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

These terms apply to all visitors, users, and clients of Web Cardiff.

2. Services

Web Cardiff provides the following services:

• Website design and development (WordPress and Next.js)
• Website hosting
• Website maintenance and support
• Related web services

The specific scope of work for each project will be detailed in a separate quotation or proposal document provided to you before work commences.

3. Quotations and Pricing

3.1 Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information provided to us and may be subject to change if the project scope changes.

3.2 Website Design and Development

Website projects typically require a 50% deposit before work begins, with the remaining 50% due upon completion, before the website goes live. Alternative payment arrangements may be agreed in writing.

3.3 Hosting and Maintenance

Hosting and maintenance services are billed monthly or annually in advance. Payment is due within 14 days of invoice unless otherwise agreed.

3.4 VAT

All prices are exclusive of VAT unless otherwise stated. VAT will be added where applicable.

4. Client Responsibilities

To ensure successful project delivery, you agree to:

• Provide all content, images, and materials required for the project in a timely manner
• Provide feedback and approvals within agreed timeframes
• Ensure all content provided is accurate and does not infringe any third-party rights
• Provide access to any existing hosting accounts, domain registrars, or other services as required
• Pay invoices by the due date

5. Project Timeline

Project timelines are estimates based on both parties meeting their obligations. Delays caused by late content delivery, slow feedback, or scope changes may extend the project timeline.

If a project is delayed for more than 30 days due to client delays, we reserve the right to invoice for work completed to date and charge a restart fee to resume the project.

6. Revisions and Changes

6.1 Design Revisions

Website projects include a reasonable number of design revisions as specified in your quotation. Additional revisions beyond the included allowance will be charged at our standard hourly rate.

6.2 Scope Changes

Changes to the agreed project scope (additional pages, features, or functionality) will be quoted separately and may affect the project timeline and total cost.

7. Intellectual Property

7.1 Client Content

You retain ownership of all content, images, logos, and materials you provide to us. You warrant that you have the right to use these materials and that they do not infringe any third-party rights.

7.2 Website Ownership

Upon receipt of full payment, you will own the website design and any custom code developed specifically for your project. You will not own:

• Third-party software, plugins, or themes (which are subject to their own licences)
• Our general development tools, frameworks, or reusable code
• Stock images (which remain subject to their licence terms)

7.3 Portfolio Rights

We reserve the right to display completed work in our portfolio and marketing materials unless you specifically request otherwise in writing.

8. Hosting Terms

8.1 Acceptable Use

Websites hosted on our servers must not contain:

• Illegal content or content that infringes third-party rights
• Malware, viruses, or malicious code
• Content that is defamatory, threatening, or discriminatory
• Adult content (unless agreed in writing)

8.2 Resource Usage

Hosting accounts are subject to fair usage policies. Websites that use excessive server resources may be asked to upgrade or move to a dedicated server.

8.3 Backups

We perform regular backups of hosted websites. However, we recommend you maintain your own backups. We are not liable for data loss.

9. Maintenance Services

Website maintenance packages include the services specified in your agreement. Maintenance does not include:

• Design changes or new features
• Content updates beyond the included allowance
• Recovery from hacking caused by client-installed plugins or weak passwords
• Issues caused by third-party interference

Additional work will be quoted separately.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the amount paid by you for those services in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• We are not liable for downtime or data loss caused by factors outside our control

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Warranties

We warrant that:

• Services will be provided with reasonable care and skill
• Websites will function substantially as demonstrated at the time of handover

We do not warrant that services will be uninterrupted or error-free, or that the website will achieve any specific business results.

12. Termination

12.1 Website Projects

Either party may terminate a website project with 7 days written notice. Upon termination, you will be invoiced for all work completed to date, and any materials or files completed will be provided to you.

12.2 Hosting and Maintenance

Hosting and maintenance agreements may be cancelled with 30 days written notice. No refunds will be given for prepaid periods.

12.3 Termination for Breach

We may terminate services immediately if you breach these terms, fail to pay invoices, or engage in behaviour that damages our reputation or systems.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, acts of war, terrorism, pandemics, internet outages, or government actions.

14. Dispute Resolution

If a dispute arises, we will first attempt to resolve it through informal negotiation. If that fails, we agree to attempt mediation before pursuing legal action. These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

16. General Provisions

• Entire Agreement: These terms, together with any quotation or proposal, constitute the entire agreement between us
• Severability: If any provision is found to be unenforceable, the remaining provisions will continue in effect
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision
• Assignment: You may not assign these terms without our written consent

17. Contact Information

If you have any questions about these Terms of Service, please contact us: